Frequently Asked Questions


Can I cancel my order?

If you need to cancel your order, please email us here immediately with your order information. Please note that we cannot cancel or modify orders once they have been processed and sent out for shipping.

 

Where is my tracking number?

A tracking number will be sent to you via email once the shipment has been sent out for delivery. If you have not received a tracking number, please contact us here and we will be happy to assist you!

  

Can I return my product?

Absolutely! If you don't love your product you may return your product within 7 days from the original purchase ship date. Before you return your product, please review the guidelines of our Return Policy.

 

How can I get free shipping?

Free standard shipping (10-16 business days) is applied to all orders. Please review our shipping policy here.

 

Where is the rest of my order?

If you received part of your order, the rest will be shipped shortly. We ship out orders that are first available at the manufacturer, so in some cases orders will be shipped out in multiple packages.

 

How do I know which size to choose on each item?

Please refer to the size chart here to help guide you in choosing which size is best suitable. We suggest to size up one if you measure in between sizes. Sizes vary based on availability.

 

How should I care for each item?

Hand wash in cold water and lay flat to dry or tumble dry in low to no heat. Routine dry cleaning is also suggested. Do not bleach.